Studio Policy
Classes
All class purchases at Hera Studio LA- including class packs, memberships, and private sessions- are non-transferable and non-refundable. We encourage clients to carefully review all class descriptions for their experience level and physical ability. This helps prevent injury and supports a safe, seamless experience not only for you, but for everyone in the studio.
New to Pilates?
If you're joining us for the first time, we kindly ask that you arrive at least 10 minutes early to allow time for a personalized welcome and proper setup. Please note that late entry is not permitted for new clients.
Equipment Policy
For the safety, hygiene, and preservation of our studio equipment we kindly ask that you refrain from wearing body sunscreen, body oils, or excessive body lotions during class. These products can compromise the integrity of our apparatus and affect the experience for others.
Grip Socks
Grip socks are required for all classes to ensure stability, hygiene, and a safe movement experience. If you don't have a pair, curated styles are available for purchase in-studio.
Parking
Parking is available along Broadway and on the surrounding side streets, making your arrival effortless.
Cancelation Policy
Please note that we uphold a strict 12-hour cancellation policy. All reservation changes or cancellations must be made through the booking app at least 12 hours prior to the scheduled class time. Late cancellations or no-shows will result in the forfeiture of the class credit.
To ensure the safety and experience of all clients, we enforce a 15-minute late arrival policy. Clients who arrive more than 15 minutes after the scheduled start time will not be permitted to join the class and will forfeit the associated class credit.
